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SOLUTIONS

OEM returns management. Built to recover value and protect your brand.

From retailer RMA to controlled resale, connect the work that recovers value with the controls that protect your business.

OEM returns receiving & reconciliation

Replace disconnected return receipts with an accountable starting point. Receiving and retailer RMA reconciliation establish what arrived, what was expected and what needs investigation.

  • Receipt verification and inventory recording
  • Retailer RMA and shipment reconciliation
  • Exception identification for program follow-up

Inspect, test & grade

Separate recoverable value from uncertainty. Product-specific inspection and testing help determine condition, functional status and the appropriate disposition.

  • Agreed inspection and testing criteria
  • Condition grading and disposition assessment
  • Issue observations to support field issue analysis

Repair, refurbish, repackage & QA

Recover eligible products through a scoped workflow, with quality assurance checkpoints before release. Repair scope and authorization requirements are defined by the program.

  • Product-specific repair and refurbishment
  • Quality checks and final disposition review
  • Repackaging aligned with agreed product presentation

Remanufacturing, where applicable

For suitable products, discuss a deeper recovery pathway. Technical requirements, parts, compliance, product safety and commercial viability must be assessed before a remanufacturing scope is agreed.

  • Technical and economic feasibility assessment
  • Defined process and quality requirements
  • Only applicable within the contracted program scope

Bulk closeout & controlled resale

Build a disciplined outlet for eligible returned and excess inventory. Channel selection and commercial arrangements are aligned to your brand restrictions and recovery objectives.

  • Bulk purchase and closeout arrangements
  • Controlled remarketing in approved channels
  • Contract-defined resale and presentation rules

U.S.–Mexico cross-border workflows

Bring U.S. and Mexicali operational capabilities into a coordinated program. Movement, customs responsibilities and product eligibility are considered on a program-by-program basis.

  • Product and workflow suitability review
  • Coordination of cross-border movements
  • Agreed customs and documentation responsibilities

Logistics & 3PL support

Connect product handling and inventory movement to the wider returns program. Storage, logistics coordination and fulfillment scope can be structured around your needs.

  • Inventory handling and movement visibility
  • Program-specific logistics coordination
  • Storage and distribution scope subject to agreement

Outsourced return center

Extend your operational team with a tailored returns workflow. Align receiving, assessment, recovery and reporting without building a disconnected process for each activity.

  • End-to-end or selected outsourced activities
  • Program-specific processes and accountability
  • Connected inventory and operational reporting

COMMERCIAL FLEXIBILITY

A model aligned with your objectives.

Fee for service

A defined service scope with agreed processing and operational terms.

Inventory buyout

An outright purchase option for eligible lots. Payment timing and terms are agreed by contract.

Profit sharing

Discuss a profit- or revenue-sharing model with an agreed calculation, cost allocation and settlement process.

Structured remarketing

Channel and disposition arrangements built around your program.

A BETTER WAY FORWARD

Let’s find the value
in your returns.

Protect your channels. Clarify your recovery options.
We’ll discuss a program built around your business.

Discuss an OEM Returns Program