Receive
Receive OEM returns and establish a traceable inventory record.
Establish the receiving scope, identifiers and shipment documentation.
HOW IT WORKS
A connected process. A considered decision at every step.
Agree the product criteria, operating scope, commercial model and channel controls first. Then build a workflow that connects each return to a clear disposition.
Verify
Reconcile receipts against retailer RMA and shipment records.
Identify discrepancies and define an escalation path for exceptions.
Assess
Inspect, test and grade against the agreed product criteria.
Use agreed criteria to distinguish recovery, resale and other disposition options.
Recover
Repair, refurbish and repackage eligible products with QA checkpoints.
Check product eligibility, authorization requirements and final quality criteria.
Remarket
Route recoverable inventory to contractually approved channels.
Apply the contracted channel restrictions and commercial arrangement.
Report
Bring inventory, transactions and disposition outcomes into view.
Review program outcomes and observations with inventory and transaction context.
ILLUSTRATIVE EXAMPLE · NOT CUSTOMER DATA
YOUR RETURNS, RECOVERED
A small appliance. A more valuable next chapter.
An optional example journey showing how a suitable product might move through a program. This is not an actual Vivitech case study or a guaranteed outcome.
01
A retailer return arrives
A returned appliance is received and reconciled to its return documentation.
02
Assessment finds a pathway
Inspection and testing identify a potentially recoverable product, subject to eligibility.
03
Recovery meets the criteria
An agreed repair, QA check and repackaging process prepare the eligible unit.
04
A controlled next destination
The unit enters an agreed resale channel; the disposition is recorded and reported.
Actual handling depends on condition, economics, product requirements and the contracted program. Not every return is repairable or resalable.
A BETTER WAY FORWARD
Let’s find the value
in your returns.
Protect your channels. Clarify your recovery options.
We’ll discuss a program built around your business.